Refund policy
Draft, not yet in effect
Daily orders
An order can be cancelled for a full refund until the kitchen starts preparing it. Once drinks are being made, the order cannot be cancelled.
If something is wrong
If your order is incorrect, incomplete, damaged, or spilled, report it on WhatsApp within [decide, e.g. 2 hours] of receiving it, with a photo. We will replace the order or refund the affected items.
If an order cannot be delivered
If we or our courier partner cannot process or deliver your order, you receive a full refund including the delivery fee.
Bulk & hampers
Bulk orders can be cancelled up to [decide, e.g. 3 days] before the delivery date. Cancellations after that [decide terms].
Workshop tickets
[Decide: cancellation deadline, rescheduling, and refunds for workshop tickets.]
Booth & catering deposits
[Decide: whether deposits are refundable, and the deadline.]
How refunds are paid
Refunds go back to the original payment method or by bank transfer within [decide] business days after approval.